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FAQ

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Frequently Asked Questions

Your package is shipped through our trusted delivery partners, depending on your location. After your order is processed, it is securely packed and handed over to the courier service selected for your region. You will receive a confirmation email with tracking details so you can follow your package from dispatch to delivery.

Student Program is available in some of our serviced regions, for example the Australia, Canada, France, Germany, Italy, Spain, the United States, and the United Kingdom.

*Please be reminded to choose the region after you are redirected to the page.

Yes. All our fashion items are sourced and imported from Korea. We only source reputable suppliers or distributors.

Yes. All our products are 100% authentic and genuine. We source exclusively from reputable suppliers and authorized distributors. Most Korean beauty items are procured directly from Korea and shipped daily to our Hong Kong warehouse, where all orders are processed and fulfilled with strict quality control.

Korean beauty products are traditionally labeled with a manufacturing date (MFD) rather than an expiry date. Most products have a shelf life of up to three years from the manufacturing date, depending on the brand and formulation. You can find this information printed on the product container or its outer packaging.

To help you identify the dates, here are the common Korean terms used:

  • 제조 – “manufactured on”

  • 까지 – “good until”

  • 만료 – “expiry”

If you need help interpreting these labels or verifying product freshness, our customer support team is always ready to assist.

In some cases, your order may be shipped in multiple parcels depending on product availability or warehouse processing. Please check your email and the “My Account” section for any additional tracking numbers or shipment updates.

If no extra tracking information is available and the item is confirmed missing, please contact our Customer Service Support team. Submit a ticket with the following details so we can investigate promptly:

  • Your order number

  • The name of the missing item

  • Clear photos of the received package and its contents

For added security, we recommend selecting our insured shipping option at checkout. This ensures full coverage of the item’s value if it is lost during transit, subject to courier confirmation.

For more information, please refer to our Shipping & Delivery page.

Once your order has been shipped, it is handed over to the courier for delivery. You will receive a tracking number via email as soon as your parcel is dispatched. Please use this tracking number to check the latest updates directly with the courier.

As the parcel is in the courier’s care, it is the customer’s responsibility to monitor the tracking information and contact the courier directly for issues such as re-delivery, pick-up arrangements, or delivery delays.

If you encounter a problem that cannot be resolved with the courier, please reach out to us by submitting a support ticket. Our team will do our best to assist where possible.

Once your payment is successfully received, your order will be processed and a confirmation email will be sent to the email address you provided at checkout. If you do not receive a confirmation email within 48 hours, please check your spam or junk folder in case it was filtered there.

If you have an account with Sasha’s Glow, you can also log in to the “My Account” section to check your order status directly.

If you still cannot locate your confirmation email, please contact our Customer Service Support team through the ticket system. We will gladly assist you in verifying your order and updating your email details if needed.

 
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